Frequently Asked Questions
How do I consign?
Where are you located?
Where is my check?
Checks are cut on the 15th of every month. If you are within 20 miles of the store you will have to come in to the store to pick up your check. Remember to bring ID. If someone else will be picking up we will need emailed authorization from you. If you are outside of 20 miles from our store, we will mail your check. You are paid on the 15th of each month for any items that sold from the previous month. Items sold this month will appear on next month's check.
Will you contact me when my items sell?
We have so many consignors and merchandise that it is not possible. Please log into the Consignor Center to check on your items.
What if my item doesn't sell?
We have thousands of consignors and items. We cannot contact you if the item doesn't sell. Items that do not sell will be donated at the end of the terms of the consignment agreement uless you contact us to collect the item. Please give us a 24 - 48 hour notice.
Can I just walk in at any time with my items I want to consign?
No. We do not accept walk-ins. If you have small accessory items, we can set up an apppointment for you. For bigger items, such as sofas, please send us an email with photos. Please review the page 'How to Consign' for more info.
What items do you take?
Please review 'Items We Take'
What can I bring during my accessories appointment?
You may bring up to 25 small accessory items for your appoinment. If you have bigger items, please send us an email with photos of the items. Please review 'How to Consign' for more info.
I bought an item - how long do I have to pick it up?
We will store the sold item(s) for 7 days. Items left in the store longer than 7 days of the date of purchase (unless otherwise agreed to in writing by Encore Interiors) will be considered abandoned and Encore Interiors can dispose of or resell the item(s) as Encore Interior's merchandise. If for some reason you cannot pick up the item within 7 days or have it delivered, please notify us.
I'm picking up an item I bought.
Please call one hour in advance so we can have your item(s) ready for you.
Bring your receipt of purchase. If you are sending someone else to pick up your purchase, please send an email to us letting us know whom you authorize us to release it to.
Be prepared... Bring a vehicle large enough, bring your own blankets, straps, cushions, twine, rope, etc.
Park in front of the overhead garage door and come into the store to inform us that you are here to pick up your item(s).
We will be happy to provide ONE person to assist you, but, be ready to do some lifting!
Keep in mind that Encore Interiors bears no responsibility for any damage that may occur during the loading process.
Items must be picked up within 7 days of purchase.
Pick-Ups are handled on a first come, first served basis.
I have a delivery - What should I do and expect?
You will receive a phone call the afternoon before your delivery to give you a 2 hour delivery window.
If you live in a condo, let the building know of the delivery date. If the building requires a Certificate of Insurance, please contact us.
If an item will not fit in an elevator, through a doorway, or in a stairwell, we will not refund the purchase.
Please measure carefully before you purchase.
Please make us aware before your delivery of any special circumstances. Such as - Do items have to go up stairs or have you had delivery issues before?
Can I return an item?
All sales are final. We do not accept returns. Please be certain to look over the item before purchase and accept that all items are as-is condition. Measure your space, elevators, doorways, etc. before puchasing.
Do you ship?
We do not ship items. We offer delivery for a fee if you are near the store. There are a number of 3rd party companies that may be able to ship items that have been purchased in the store. Encore Interiors is not resposible for any damage to the item(s).
What is consignment?
Consignment or the process of consigning means that someone who owns these these items, known as the "consignor", wants to sell their valuables and seeks a venue where they can be displayed properly and be accessible to thousands of shoppers which gives them a greater chance to make the sale quickly with very little effort. That venue is a consignment shop. The owner of the consignment shop is known as the "consignee". The ownership of everything for sale or "consigned" remains that of the seller or "consignor" until those pieces are sold by the consignee at their consignment shop or the agreement expires.