Buyer FAQ's

Do you deliver?

Yes. If you are within 20 miles of the store we charge $175. If you are further, please contact us for more info.

Do you sell your products online?

We do not sell online. If you are interested in something, please contact us or stop by the store. Please remember that all items are sold in AS-IS condition. Be certain to look over the item and accept its condition before purchase. Also, take measurements of the area the item is to go into, doorways, elevator, etc. We do not accept returns.

Can I return an item that I bought?

All sales are final. We do not accept returns. Please be certain to look over the item before purchase and accept that all items are as-is condition. Measure your space, elevators, doorways, etc. before purchasing.

I'm picking up an item I bought.

Please call one hour in advance so we can have your item(s) ready for you.

Bring your receipt of purchase. If you are sending someone else to pick up your purchase, please send an email to us letting us know whom you authorize us to release it to.

Be prepared... Bring a vehicle large enough, bring your own blankets, straps, cushions, twine, rope, etc.

Park in front of the overhead garage door and come into the store to inform us that you are here to pick up your item(s).

We will be happy to provide ONE person to assist you, but, be ready to do some lifting!

Keep in mind that Encore Interiors bears no responsibility for any damage that may occur during the loading process.

Items must be picked up within 7 days of purchase.

Pick-Ups are handled on a first come, first served basis.